_FAQ_

Frequently_asked_questions

What is the return policy?


Due to the nature of Woonwear products being produced on demand, garamnets are therefore non-refundable. All sales are final. Please take care when purchasing.




How long until I receive my items?


As each product is made specifically for you, please allow for 1-3 weeks to dispatch your item. Once your item has been shipped it can can take up to 1-3 business days for UK delivery, 5-7 business days for delivery within Europe, and 7-9 business days for worldwide delivery.




What if my items arrive damaged?


If your order arrives damaged please contact us using the relevant form or email us on hello@woonwear.com with a photo of the damage for a refund or an exchange. Please ensure that you email us within 14 of receiving your order.




Can I amend my order after checkout?


If you wish to amend your order you can do so by emailing hello@woonwear.com within 24 hours of placing your order.